Information we collect
- Contact details submitted through forms, email, or support requests.
- Account, order, invoice, and service details handled through the client portal.
- Technical information such as browser type, device information, pages viewed, and approximate location where analytics or security tools are enabled.
- Support communication, including Vassist conversations and support tickets.
How information is used
- To answer enquiries and provide support.
- To process orders, hosting services, domain services, invoices, and account requests through the client portal.
- To improve the website, diagnose issues, and protect services from abuse.
- To communicate service updates, support replies, and account-related information.
Vassist conversations
- When Vassist is available, it answers from published help content. Relevant messages, recent conversation context, and selected help excerpts may be sent to our configured AI provider to prepare an answer. Do not include passwords, keys, payment-card details, or one-time codes.
- Guest chats use a separate anonymous chat identity, without creating a customer account. Conversation messages are encrypted in storage. Staff can review redacted unanswered questions and feedback to improve shared help content.
- Visible conversation history is limited to chats active within the last 90 days. This visibility limit does not promise that all stored records are deleted after 90 days; security, usage, and review records may be retained separately.
- Guests can contact the team through the Contact page. A guest chat does not send an email or create a support ticket. Signed-in customers retain the separate ticket-review process.
Cookies and third-party tools
We use essential cookies and may use analytics tools and Google products where enabled. Optional analytics is controlled through cookie consent on this website.
Contact
For privacy questions, contact hello@vastgig.com.
