How do I check affiliate earnings and request a withdrawal?

Open Affiliates → Earnings in your account to check Available commission, Pending commission and Earnings history. To ask for a payout, open Payouts → Request withdrawal. This opens Support, where you must choose New Ticket, set Department to Affiliates Support and submit your request with Open ticket. Opening the support page alone does not send a withdrawal request or complete a payout.

Check your commission records

Sign in to your account, choose Affiliates in the sidebar and open Earnings. On a phone, open the navigation menu first.
Check Available commission, Pending commission and Amount withdrawn separately. Pending commission has not cleared into the available balance. Amount withdrawn records earlier withdrawals, rather than money waiting for a new request.
Under Earnings history, check the Date, Service, Status and Commission for the entry. Pending, Cleared and Adjustment describe different entries. A pending row can show an Expected clearance date; do not treat that as a guaranteed payout date.
If the page says the history could not be loaded, try again shortly. Missing history is not proof that you earned nothing. Keep the message and ask us to check an unexplained entry or balance.

Compare earnings with the referral terms

Open Referrals. Service referrals contains earlier referrals, which keep their original commission terms. New account referrals shows the signup date, Earning Validity, Total earned and referral status.
For new account referrals under our current policy, qualifying new services must be ordered and paid for within 12 months of signup and before the displayed GMT deadline. Renewals and domain names do not earn commission under this policy. Do not apply that rule retrospectively to earlier service referrals.
Total earned is net cleared commission from that referral after adjustments, including commission already withdrawn. It excludes pending commission, so it is not the same as the amount you can request now. A dash means the total is not yet available.
If a purchase or commission is missing, send us the referral reference, service, order or invoice reference you have, and the date. We need to check the actual referral and payment; an order or a visitor count alone does not confirm commission.

Send a withdrawal request

In Affiliates, open Payouts. Review Available commission and Withdrawal history before choosing Request withdrawal under Request a withdrawal.
The link opens your Support ticket list. Check for an existing ticket about this withdrawal and reply there. For a new request, choose New Ticket and set Department to Affiliates Support.
Choose a Priority, enter a Subject such as Affiliate withdrawal request and write the amount and currency you want us to review in Message. Mention an unexplained balance or existing request rather than assuming it has already been paid.
Review the department and message, then choose Open ticket once. Check that the ticket appears before sending another request. Our team reviews eligibility and payment details and will reply in the ticket. Never include passwords, sign-in codes or bank-login details.
If the page says your account owner must request the withdrawal, ask that owner to contact us. Do not use another person’s sign-in. Follow the ticket for the outcome; a submitted request is not confirmation that a payout has completed.