Why can't I see my hosting service in the dashboard?

Sign in to your account. If you have several client accounts, use the account menu in the header to choose the account that owns the hosting. Open Services, choose All, clear Search services and choose Search, or enter the hosting domain or service name and choose Search. If it is still missing, ask the account owner to check your permissions or contact Tech/Server support.

Check these first

1. Sign in to your account with the identity that has access to the client account that owns the hosting service.
2. If your sign-in has access to several client accounts, open the account menu in the header and choose the account that owns the service. A business account and a personal account may hold different services.
3. Choose Services in the main menu. On a phone, tap the menu icon at the top left (labelled Open navigation) to open the menu drawer, then Services. Select All, clear Search services and choose Search to remove an old search. To find a particular service, enter its domain or hosting plan name in Search services and choose Search. Check the product-type filter too if you changed it.
4. Check Services rather than Domains. A domain registration does not by itself include a hosting service.

Access and service status

If you were invited to an account, the owner controls which sections you can use. Ask the owner to check your service-access permission.
A pending order or invoice does not prove that hosting has been activated. Check the invoice and service status; avoid placing the same order again just because it is not active yet.

If it is still missing

Choose Support in the main menu, then New Ticket. Set Department to Tech/Server and choose a Priority. Enter a Subject and Message with the expected hosting domain, service name and relevant order or invoice number. Describe which account and list you checked. Add a relevant screenshot under Attachments, check the details, then choose Open ticket. Do not include passwords.
If your login does not have permission to use Support, ask the account owner to contact us or use Contact.