How do I free up hosting storage safely?

Open cPanel → Disk Usage to identify the largest folders, then check Email Accounts for mailbox usage. Protect important website data and messages before removing anything. Do not delete an unfamiliar folder, a live database or your only backup to clear a warning. If the account is already full, contact us before generating another on-server backup because it may need space the account no longer has.

Find what is using the space

Sign in to your account, open Services, find the hosting service and choose Log in to cPanel. On a phone, choose cPanel.
Use Search Tools to open Disk Usage. In the lower directory list, choose Disk Usage under Sort directories by, then use the arrows beside large folders to expand them. The directory links open those locations in File Manager. A website folder, stored backup, log and mailbox need different cleanup decisions.
Open Domains and check Document Root beside each website before touching its files. That is the folder the website uses. Do not assume every website uses public_html or that a folder named backup is unused.
Open Email Accounts and check Storage: Used / Allocated beside each full email address. A mailbox limit and the hosting account's total storage are different: increasing a mailbox allocation does not add space to your hosting plan.

Protect the data before cleanup

Use our backup guide to save the website files and matching database before a planned cleanup. Keep the downloaded copies securely outside the hosting account. Check that they open and contain the expected data before removing a stored archive.
If storage is already exhausted or backup creation fails, stop and contact Tech/Server. Repeatedly creating a full backup in the same account can use more space without giving you a usable copy.
Ask your website maintainer to identify obsolete installation archives, duplicate exports or old backups. Keep at least one usable recovery copy outside the account. Never treat a database, WordPress uploads folder, configuration file or active log as disposable because it is large.
For website caches or application-managed backups, use the application's own cleanup controls with your maintainer. Removing an unfamiliar cache or backup folder directly can delete the wrong data or leave the application inconsistent.

Review email storage carefully

In cPanel, open Email Disk Usage and select the full mailbox address in Account. Review Mailbox Name, # of Messages and Disk Usage to find the large folders.
Choose Manage beside the intended folder to inspect the removal choices. These are bulk actions, not a preview of individual messages. Previously viewed can include mail you still need, and All messages can remove the whole selected folder's contents.
Save any messages you must keep in a secure separate archive first. Select a removal rule only when you intend to remove every message it matches from that folder. Delete Permanently permanently removes the matching messages; do not use it to see what the rule would select.
Do not delete a mailbox account to empty it. Removing the account also removes its stored mail and access. If you need to select individual messages instead, open that mailbox through Email Accounts → Check Email and review its contents before deciding what to remove.

Check again or ask us for help

Reopen Disk Usage and Email Accounts after the cleanup. Usage figures can take time to update, so do not repeat a deletion just because a total has not changed immediately. Check that the website still opens and the affected mailbox can receive mail.
If you cannot identify a safe cleanup target or your normal data needs more space, open Support → New Ticket, set Department to Tech/Server, choose Priority and enter Subject and Message with the service domain, warning and largest folders or mailboxes, then choose Open ticket. Ask us to check the usage or discuss capacity before deleting more data.