How do I pay an invoice and check the result?

Open Billing, select the unpaid invoice and choose Pay invoice. Review the amount and payment options, complete the payment, then return to the invoice to check its status. If a payment is still being checked, do not pay again until its status is clear.

Before paying

Confirm the invoice belongs to the intended client account. Review the currency, total, balance and any fee shown before confirming payment.
Choose from the payment options shown for your account and invoice.

Make the payment

1. Open Billing, then open the invoice.
2. Choose Pay invoice. Select a payment method and check any account credit or processing fee before paying.
3. Follow the provider's instructions. When you return, read the result and check the invoice status.

If payment is pending or you were charged

Do not repeat payment or create another order while the previous attempt is being checked. Check the existing invoice and any status message first.
If money left your account but the invoice does not show Paid, contact Billing/Payments with the invoice number, payment reference, amount, currency and approximate time. Never send full card details or bank-login credentials.
A provider return page, screenshot or bank debit alone does not confirm that the invoice has been settled. Ask our team to check a payment result that is unclear.