How do I pay an invoice and check the result?

Open the invoice under Bills & Payments and choose Pay invoice if it is available. Review the amount and available methods, follow the payment provider's instructions, then return to the invoice to check the result. If a payment is still being checked, do not pay again until its status is clear.

Before paying

Confirm the invoice belongs to the intended client account. Review the currency, total, balance and any fee shown before confirming payment.
Available methods depend on the account, invoice and provider configuration. Use the choices shown on the payment screen rather than assuming every method is available.

Make the payment

1. Open Bills & Payments, or Bills on mobile, then open the invoice.
2. Choose Pay invoice when available. Select a supported payment method and review any credit or fee information.
3. Follow the provider's instructions. When you return, read the result and check the invoice status.

If payment is pending or you were charged

Do not repeat payment or create another order while the previous attempt is being checked. Check the existing invoice and any status message first.
If money left your account but the invoice does not show Paid, contact Billing/Payments with the invoice number, payment reference, amount, currency and approximate time. Never send full card details or bank-login credentials.
A provider return page, screenshot or bank debit alone does not confirm that the invoice has been settled. Ask the team to verify a result you cannot reconcile.