What should I do if my Paystack payment fails?

If a Paystack payment fails, first confirm whether your bank debited you. If you were not debited, you can safely try the payment again from the invoice page.

Checklist

Check your banking app or card statement for a debit.
If there was no debit, retry the payment from the invoice.
If there was a debit but the invoice still shows unpaid, do not pay again immediately.

Escalate with proof

Open a support ticket with the invoice number, payment time, amount, and a payment screenshot.
Hide card numbers, OTPs, PINs, and sensitive bank details before uploading screenshots.