Knowledge Base

Where are my saved payment methods?

Look for Saved payment methods in Bills & Payments or Account settings, where available. Expand it to view your saved Stripe cards. Read the account's automatic-payment message before relying on a card for renewal payments.

View or add a card

  • Expand Saved payment methods. The card list shows the card brand, last four digits, expiry and default status.
  • If Add a card securely is available, read and select the authorisation, then continue to Stripe to complete setup. Adding a card does not itself place a hosting order.
  • If card setup is still being checked, use Refresh saved cards before starting another setup.

Automatic payments

  • Saving a card and allowing automatic payments are separate. The panel states whether automatic card payments are enabled for the account.
  • Automatic capture depends on the account setting, eligible renewal, payment method and successful provider processing. Do not assume every invoice will be collected because a card is saved.
  • If the panel says automatic payments are disabled or you are unsure about a renewal, contact Billing/Payments. Continue to check invoice status and renewal notices.

Change the default or remove a card

  • Use Make default for the saved card you want used as the default, when that action is offered.
  • Use Remove when available and review the confirmation. Removing a card can affect future eligible renewal payments; ensure another suitable payment route is available.
  • Do not send card numbers, security codes or screenshots of full card details to support.