Knowledge Base
Where are my saved payment methods?
Look for Saved payment methods in Bills & Payments or Account settings, where available. Expand it to view your saved Stripe cards. Read the account's automatic-payment message before relying on a card for renewal payments.
View or add a card
- Expand Saved payment methods. The card list shows the card brand, last four digits, expiry and default status.
- If Add a card securely is available, read and select the authorisation, then continue to Stripe to complete setup. Adding a card does not itself place a hosting order.
- If card setup is still being checked, use Refresh saved cards before starting another setup.
Automatic payments
- Saving a card and allowing automatic payments are separate. The panel states whether automatic card payments are enabled for the account.
- Automatic capture depends on the account setting, eligible renewal, payment method and successful provider processing. Do not assume every invoice will be collected because a card is saved.
- If the panel says automatic payments are disabled or you are unsure about a renewal, contact Billing/Payments. Continue to check invoice status and renewal notices.
Change the default or remove a card
- Use Make default for the saved card you want used as the default, when that action is offered.
- Use Remove when available and review the confirmation. Removing a card can affect future eligible renewal payments; ensure another suitable payment route is available.
- Do not send card numbers, security codes or screenshots of full card details to support.
