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Knowledge Base

How do I submit payment proof?

Submit payment proof by opening a support ticket and attaching a clear screenshot or receipt that shows the amount, date, and payment reference.

Include these details

  • Invoice number.
  • Amount paid and currency.
  • Payment date and reference.
  • A screenshot or receipt with sensitive details hidden.

Security reminder

  • Never include passwords, PINs, OTPs, full card numbers, or private banking credentials.
  • Open a support ticket and include your domain, invoice number, or a clear error screenshot so our team can check it quickly.