How do I view or download an invoice?

Open Bills & Payments in your Vastgig account, or Bills on mobile. Find and open the invoice, then choose Download PDF when the download action is available.

Find the invoice

1. Sign in and check the account selector.
2. Open Bills & Payments, or Bills in the mobile navigation.
3. Choose All to include paid or cancelled invoices. Use search to find the invoice number and open the matching record.

Read and download it

Review the invoice number, status, line items, currency and balance. Use Download PDF to save a copy when that action is shown.
A PDF invoice is not proof that a payment succeeded. Check the invoice status and payment information as well.
A cancelled invoice is not a payment request. If you need a replacement or think the status is wrong, ask Billing/Payments to review it.

If an invoice or download is missing

Check the selected account and any Unpaid filter. Your login must have access to invoices for that account.
If the download fails, include the invoice number and exact error in a Billing/Payments ticket. Do not share a private invoice-download URL with other people.