Knowledge Base

How do I open webmail from my hosting service?

Open Services, select the hosting service for your email domain, then select Access & billing. Choose Open webmail if it is available. To create or manage mailboxes, open the hosting control panel instead.

Open webmail

  • 1. Sign in to your Vastgig account and check the selected client account.
  • 2. Open Services and select the hosting package for the email domain.
  • 3. Select Access & billing and choose Open webmail when offered. Follow the destination's sign-in or mailbox-selection instructions.
  • 4. If your email is hosted elsewhere, use that provider's webmail. Owning a domain at Vastgig does not mean its email is hosted in this package.

Webmail and cPanel are different

  • Webmail is for reading and sending mailbox messages. cPanel is for hosting administration, including creating and managing email accounts where those features are included.
  • Your dashboard sign-in and individual mailbox credentials are different. Do not use an account password as a guessed mailbox password.

If access fails

  • Check that you selected the correct hosting service. Read any dashboard error and check whether your browser blocked a new tab.
  • Contact Tech/Server with the affected domain, mailbox address, approximate time and exact error. Do not include the mailbox password or a complete secure-login URL.