How do I open webmail from my hosting service?

To read an email address you created in cPanel, sign in to your account, choose Services and open its hosting service. Choose Log in to cPanel, then Email Accounts and Check Email beside the full email address. If the Webmail home screen opens, choose Open. The Open webmail shortcut under Access & billing opens the hosting system mailbox instead.

Open your email inbox

1. Sign in to your account. If you manage several client accounts, use the account menu in the header to choose the account that owns the hosting service.
2. Find the hosting service for your email domain under Products / Services on the dashboard or in Services. On a phone, open the menu at the top left, then tap Services.
3. Choose Log in to cPanel beside the service, or open the service and use the same button in its heading. On a phone, the button is labelled cPanel.
4. In cPanel, open Email Accounts in the Email section. Find the full email address you want, then choose Check Email beside it. Webmail opens in a new tab without needing that mailbox’s password.
5. If you land on the Webmail home screen, choose Open under Open your inbox. If your inbox opens straight away, you can start reading your email.

The Open webmail shortcut

In Services, open your hosting service and select Access & billing. Under Access & usage, choose Open webmail. This opens the hosting system mailbox, not an email address you created separately.
In cPanel → Email Accounts, this mailbox is marked System and uses your hosting username. To read a different mailbox, use Check Email beside its full email address.

Sign in to webmail directly

Use the Webmail address supplied for your hosting account. Sign in with the full email address and that mailbox’s password, rather than your account sign-in with us. Do not bypass a browser certificate warning.
If another provider hosts your email, use its webmail. A domain registered with us does not automatically include email hosting.

Change a mailbox password

1. Open cPanel using Log in to cPanel from your dashboard or Services.
2. Open Email Accounts and choose Manage beside the full email address.
3. Under Security, enter a New Password or choose Generate. Keep a secure copy of the new password, then choose Update Email Settings.
4. Update the password saved in any mail apps or devices that use this mailbox.
The mailbox marked System uses your hosting password. For that mailbox, follow Reset your cPanel password. Changing the hosting password does not change passwords for email addresses you created separately.

If you cannot open your email

Check that you selected the hosting service for the right domain. If you reach the wrong mailbox, return to Email Accounts and choose Check Email beside the intended address.
If a new tab does not open, check your browser’s blocked-pop-up notice. If the hosting service or its access button is missing, ask Tech/Server support to check your access.
Choose Support in the main menu, then New Ticket. Set Department to Tech/Server. Choose a Priority, enter a Subject and Message, then choose Open ticket. Include your hosting domain, the time of the problem and the exact message shown. Attach a screenshot if it helps, with passwords, codes and secure-login links hidden. If you already have a ticket about this problem, reply to it instead. Include the affected email address too, but never its password.
For help before ordering, contact us.