How do I open a useful support ticket?

Open a ticket from the client portal and include the affected domain, service, invoice number if relevant, and a clear screenshot or error message.

Include this information

Domain name or service name.
What you expected to happen and what happened instead.
Error message, screenshot, payment reference, or invoice number where relevant.
Approximate time the issue started.

Do not include

Passwords, OTPs, PINs, full card numbers, or private keys.
Sensitive bank details that are not needed to verify a payment.