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How do I regain access to my WordPress dashboard?

For a standard WordPress sign-in, add /wp-admin/ to your website address, including its WordPress subfolder. Choose Lost your password?, enter your WordPress username or registered email address and choose Get New Password. Follow the reset link sent to that address. Your WordPress password is separate from your account with us, cPanel and email mailbox passwords. If the reset email does not arrive, an existing installation listed in cPanel → WordPress Manager by Softaculous also has Manage Users → Change Password. Select the matching website and existing username before changing its password.

Find the correct sign-in page

  • Use the website address for the WordPress installation you want. A site installed at https://example.com/blog/ normally uses https://example.com/blog/wp-admin/; replace the example with your own address. A WordPress site at the main address normally uses /wp-admin/ directly after the domain.
  • Check the address and HTTPS certificate before entering a password. If the site uses a custom sign-in address or a separate sign-in service, use the address supplied by your website maintainer. Do not disable its security plugin or remove files to force the default page to open.
  • If the page shows a website error instead of a sign-in form, record the exact message. A database connection error or a 403 Forbidden page needs website troubleshooting, rather than repeated password resets.

Reset the WordPress password

  • On the standard WordPress sign-in page, choose Lost your password?. In Username or Email Address, enter the username or email address belonging to your WordPress user. It may differ from the email you use for your account with us.
  • Choose Get New Password. Open the reset message in that user's mailbox and follow its link to set a strong, unique password. Keep the link and new password private. A reset request does not change your password until you complete the reset.
  • On the standard reset form, review New password, save it securely and choose Save Password. Return to the WordPress sign-in page. Sign in with your WordPress username or email address and the new password. Complete any separate two-factor check configured for the site.
  • If the link is expired or invalid, return to Lost your password? and request a fresh link. Use the newest message rather than repeatedly opening an older link.

Recover an existing user through cPanel

  • Sign in to your account, choose Services, find the hosting service for the website and choose Log in to cPanel. On a phone, choose cPanel. Open WordPress Manager by Softaculous using Search Tools.
  • Find the existing installation by its exact website address, including its subfolder. Choose Manage Users for that installation, then the Change Password tab. If the site is not listed, stop and ask your maintainer or us to identify it; do not choose Install to regain access.
  • In Username, select the existing WordPress user you are recovering. If you do not recognise the correct username, stop rather than changing another person's access. Do not use Add User as a password-reset workaround.
  • Enter a strong, unique Password, or use Generate a Random Password and save it securely. Review the selected site and username, then choose Save once. This changes that existing WordPress user's password. Choose Close after the result, return to the site's sign-in page and use the new password. Any separate two-factor check still applies.
  • Keep the password and any recovery links private. This action does not change your account sign-in with us, cPanel or mailbox password.

When the reset email does not arrive

  • Check spam and junk folders in the mailbox registered to your WordPress user. Confirm that the mailbox can receive ordinary messages. For an address hosted with us, use our webmail guide to open the correct inbox.
  • If you no longer control that address, ask another authorised WordPress administrator or your website maintainer to help recover your own user account. Do not create a replacement administrator through an unfamiliar script or edit database users blindly.
  • If you need us to check the hosting or reset-email problem, sign in to your account, choose Support → New Ticket, set Department to Tech/Server, choose Priority and enter Subject and Message with the website URL, WordPress username, time of the reset request and exact error, then choose Open ticket. Tell us that you cannot access the registered email address when that is the issue.
  • Do not send a password, reset link, sign-in code or configuration file containing credentials. Resetting your cPanel or mailbox password will not reset your WordPress user.
  • If the administrator email or login changed without your approval, follow our compromised-website guide and tell us what changed before attempting further recovery.